{"id":982,"date":"2025-12-24T14:02:28","date_gmt":"2025-12-24T06:02:28","guid":{"rendered":"https:\/\/mpt1.sabah.gov.my\/?page_id=982"},"modified":"2025-12-27T11:40:35","modified_gmt":"2025-12-27T03:40:35","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/mpt.sabah.gov.my\/ms\/piagam-pelanggan\/","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; transform_translate=&#8221;0px|-75px&#8221; transform_translate_linked=&#8221;off&#8221; height=&#8221;1900px&#8221; custom_padding=&#8221;||76px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; transform_translate=&#8221;0px|-54px&#8221; transform_translate_linked=&#8221;off&#8221; custom_padding=&#8221;81px|||41px||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_heading_font|800|||||||&#8221; text_text_color=&#8221;#00457A&#8221; text_font_size=&#8221;40px&#8221; text_line_height=&#8221;1em&#8221; header_font_size=&#8221;15px&#8221; transform_translate=&#8221;0px|23px&#8221; transform_translate_linked=&#8221;off&#8221; width=&#8221;100%&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Piagam Pelanggan<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; transform_translate=&#8221;0px|-68px&#8221; transform_translate_linked=&#8221;off&#8221; min_height=&#8221;154.9px&#8221; custom_padding=&#8221;127px|||||&#8221; animation_style=&#8221;fade&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/mpt.sabah.gov.my\/wp-content\/uploads\/2025\/09\/dji_fly_20240620_191000_0162_1718882247656_photo-scaled.jpg&#8221; title_text=&#8221;dji_fly_20240620_191000_0162_1718882247656_photo&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; transform_scale=&#8221;113%|100%&#8221; transform_scale_linked=&#8221;off&#8221; transform_translate=&#8221;67px|-78px&#8221; transform_translate_linked=&#8221;off&#8221; width=&#8221;100%&#8221; min_height=&#8221;80px&#8221; custom_padding=&#8221;|0px||||&#8221; border_radii=&#8221;on|16px|16px|16px|16px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_heading_font|600|||||||&#8221; text_font_size=&#8221;23px&#8221; text_line_height=&#8221;1.3em&#8221; transform_translate=&#8221;0px|-44px&#8221; transform_translate_linked=&#8221;off&#8221; min_height=&#8221;154.6px&#8221; custom_padding=&#8221;111px|0px||209px||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Memberi perkhidmatan yang sopan, mesra, berkualiti dan berintegriti serta berusaha menepati kehendak pelanggan sesuai dengan objektif dan fungsi Majlis Perbandaran Tawau<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; transform_translate=&#8221;0px|-86px&#8221; transform_translate_linked=&#8221;off&#8221; min_height=&#8221;174.9px&#8221; custom_padding=&#8221;19px|||||&#8221; animation_style=&#8221;fade&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_heading_font|600|||||||&#8221; text_font_size=&#8221;23px&#8221; text_line_height=&#8221;1.3em&#8221; transform_translate=&#8221;0px|-33px&#8221; transform_translate_linked=&#8221;off&#8221; min_height=&#8221;68.6px&#8221; custom_margin=&#8221;|160px||||&#8221; custom_padding=&#8221;84px|28px||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: right;\">Merancang dan memantau pembangunan agar<br \/>teratur bagi mencapai keseimbangan yang lestari dalam pembangunan fizikal, sosial dan ekonomi<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/mpt.sabah.gov.my\/wp-content\/uploads\/2025\/09\/dji_fly_20240620_191000_0162_1718882247656_photo-scaled.jpg&#8221; title_text=&#8221;dji_fly_20240620_191000_0162_1718882247656_photo&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; transform_scale=&#8221;113%|100%&#8221; transform_scale_linked=&#8221;off&#8221; transform_translate=&#8221;-50px|-78px&#8221; transform_translate_linked=&#8221;off&#8221; width=&#8221;100%&#8221; min_height=&#8221;80px&#8221; custom_padding=&#8221;|0px||||&#8221; border_radii=&#8221;on|16px|16px|16px|16px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; transform_translate=&#8221;0px|-184px&#8221; transform_translate_linked=&#8221;off&#8221; min_height=&#8221;219.9px&#8221; custom_padding=&#8221;127px|||||&#8221; animation_style=&#8221;fade&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/mpt.sabah.gov.my\/wp-content\/uploads\/2025\/09\/dji_fly_20240620_191000_0162_1718882247656_photo-scaled.jpg&#8221; title_text=&#8221;dji_fly_20240620_191000_0162_1718882247656_photo&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; transform_scale=&#8221;113%|100%&#8221; transform_scale_linked=&#8221;off&#8221; transform_translate=&#8221;67px|-78px&#8221; transform_translate_linked=&#8221;off&#8221; width=&#8221;100%&#8221; min_height=&#8221;80px&#8221; custom_padding=&#8221;|0px||||&#8221; border_radii=&#8221;on|16px|16px|16px|16px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_heading_font|600|||||||&#8221; text_font_size=&#8221;23px&#8221; text_line_height=&#8221;1.3em&#8221; transform_translate=&#8221;0px|-44px&#8221; transform_translate_linked=&#8221;off&#8221; min_height=&#8221;154.6px&#8221; custom_padding=&#8221;111px|0px||209px||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Menyampaikan perkhidmatan perbandaran secara<br \/>sistematik dan berjadual melalui Perancangan, Perlaksanaan dan Pengawasan yang dinamik dan menyeluruh seiring dengan kemajuan teknologi.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; transform_scale_linked=&#8221;off&#8221; transform_translate=&#8221;0px|-156px&#8221; transform_translate_linked=&#8221;off&#8221; min_height=&#8221;174.9px&#8221; custom_padding=&#8221;19px|||||&#8221; animation_style=&#8221;fade&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_heading_font|600|||||||&#8221; text_font_size=&#8221;23px&#8221; text_line_height=&#8221;1.3em&#8221; transform_translate=&#8221;0px|30px&#8221; transform_translate_linked=&#8221;off&#8221; min_height=&#8221;68.6px&#8221; 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Perlaksanaan dan Pengawasan yang dinamik dan menyeluruh seiring dengan kemajuan teknologi.Memperkukuhkan perundangan danmemperkasakan tindakan penguatkuasaan<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_982\" class=\"pvc_stats all\" data-element-id=\"982\" style=\"\"><i class=\"pvc-stats-icon small\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 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